Our Code of Ethics and Service Pledge, sworn by all Ethical Mover members, includes the following:
We commit to represent The AAEM with passion and enthusiasm, kindness and respect, pride and integrity; understanding that our work has purpose and makes a difference in the lives of our customers and their families.
We commit to communicate with every customer assigned to us in a professional, responsive and timely manner.
We commit to put the needs of the customer first. We will listen and understand that moving their family is a very stressful time for them, then exceed their expectations by doing what is right and delivering upon our promises.
We commit to compete honestly and positively to gain the trust and business of our customers. We will win through the merits of our proposals and services during residential, national moves.
We commit to educate our customers about the offers we present. We commit to fully explain the residential moving services and process toward the goal of a completely satisfied customer after their national move is complete.
We commit to refrain from criticizing the methods, practices or employees of competitors.
We commit to continually work to enhance our sales and communication skills in order to make the customer’s experience more satisfying and complete.
We commit to support the value proposition of The AAEM. We will strive to win customers by meeting their needs and maintaining standards as reputable movers while supporting The AAEM as a whole.